Videos

Coaching Point – Training

Jerry Terry, the CEO of Decathlon Construction, speaks on training methodology in the Outdoor Living service industry.  With Israel Caballero and Orsin Rodriguez, we developed a training method to make sure that we are never just good enough, and always pushing the quality envelope.  Here, we have 2 teams of our men building 2 identical structures, with one bonus pool and one winner, in order to re-create the sense of urgency felt on a real job site.  If you want something done give it to a busy person… and if you want great service give it to an urgent person.

Coaching Point – Experience

In this video, Jerry Terry, the CEO of Decathlon Construction, waxes poetic about the power of experience in the service industry using a Javelin as a demonstration.  Jerry had 8 years of previous experience throwing a Javelin, and even after 18 years away from his last competitive event, that experience leads to a successful attempt. This same philosophy applies with service industry products.  The more times that a company has been through it’s process, the better and more well oiled it gets.  A company is only as good as it’s process will allow.  You can have the best sales people... Continue Reading